UltraFlix FAQ's

Problems using UltraFlix

I can't sign into my account, it says invalid user name or password.

Select 'reset password'.

UltraFlix crashes or can't connect to the service.

Verify your internet connection is working, uninstall and re-install the application, unplug the device and plug it back in.

If these steps do not resolve the issue, please click "Contact Us" and open a ticket.

I experience choppy or stuck playback.

When UltraFlix starts it runs a speed test to determine how fast your connection is for stable playback of our content.

You can manually override the speed test result by selecting Settings from the Options Menu and picking a specific bitrate.

To redeem a giftcard, go to the Options Menu and select Gift Cards.


Does UltraFlix support Surround Sound?

Currently UltraFlix™ only supports Stereo output, but we are working hard to provide Dolby 5.1 Surround Sound and we will let customers know as soon as we have a solution.


Number of titles available to watch on UltraFlix

How many titles are available on UltraFlix?

Subscribers can choose from over 600 hours of pristine 4K Ultra HD Video on Demand content in a broad range of venues categories, plus 100 hours of free content.


Accessing UltraFlix outside of the USA


How can I access UltraFlix from outside of the United States?


UltraFlix is currently only available in USA, Canada, and Europe.

You can download from the Google Play Store:


  1. You can also install on your Android TV devices including:
  2. 1. NVIDIA Shield
  3. 2. Sony Bravia Android TV platforms
  4. 3. Android TV devices
  5. 4. ROKU 4

UltraFlix Available Platforms

  1. UltraFlix is currently available on these platforms:
  2. 1. Android TV with 4K Support
  3. 2. Sony Android TV Models only
  4. 3. NVIDIA Shield
  5. 4. ROKU 4 (4K model)
  6. 5. Vizio - M Series, P Series, Reference Series
  7. 6. Samsung Tizen
  8. 7. Apple TV
  9. 8. Hisense (4K UltraHD Models)
  10. 9. Google Play Store
  11. 10. Amazon Fire TV

Download App on Google Play Store Link:


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